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Store Policies

Customer Satisfaction

We stand behind the products we sell.  If you aren't sure how something works or you think something is wrong with the item, give us a call or send an email and let's discuss it.  Sometimes this will help clarify cloudy areas for you.  If you are not satisfied, simply return the item with proof of purchase and we'll replace it or refund your purchase price.   

We are human and do make mistakes.  We strive to do things right the first time, but we've proven to you and ourselves, we can blow it!  Again, we hope we can work through the issue so you are satisified.

Product Availability

We strive to keep adequate stock of each item shown on our webpage.  Occasionally some items are unavailable and may be backordered (requiring a separate shipment). If this should occur, we won't bill your credit card for that item until time of shipment.  We ship all backorders via UPS ground shipping at our expense.  

All products are subject to availability and prior sale. All prices appearing on our Web site are subject to change without prior notice. Power On Cycling is not responsible for printing errors or other errors appearing in our Web site. All orders are subject to acceptance by Power On Cycling, Inc.

Return Policy offers the following return policy:  Please ship returns through Ground UPS or US Mail to:  POWER ON CYCLING, 422 Old Knoxville Highway, NEWPORT, TN 37821

We will refund actual shipping costs from UPS label or US Mail postage on damaged merchandise or our mistakes.  Merchandise returned with obvious use/abuse or if the product was shipped over 1 year before the return, will be subject to a restocking fee or no credit depending on the damage.  Fees for custom welding, painting, fabrication, or wheel building are not refundable.  Returns over $250 must have a return authorization number issued by us.  We will refuse the shipment if this was not accomplished.  Return authorization number can be obtained by emailing:

Payment Methods

We accept Discover, Mastercard, Visa, and Paypal.  You are also more than welcome to call your order in and pass your payment info over the phone/fax.

Online Catalog

Power On Cycling prices in the online catalog are accurate and valid until we publish a new online catalog.

Shipping and Handling

We at Power On Cycling want to safeguard you from unwarranted shipping charges. Our online shopping cart shipping charges are an estimate.  We take each order and look at the number of items, size of the items, and what we'll need to ship it in and decide what the most appropriate method is for the delivery time you're looking for.  This could be UPS, FEDEX, or USPS. 

Please note our website only provides shipping quotes for US Domestic shipments.  If you are one of our Canadian customers we will email you the shipping charges.  Sorry for the inconvenience.

We do this since most freight carriers are now use what is called, "Dimensional Shipping Weight" guidelines (basically, the length, width, and girth of the box) the actual cost of the shipment weighs heavily on how big the box is.  You may have a 15 pound frame, but the size of it raises the dimensional weight to 50 pounds!  Ouch.  This is why we need to measure the box before giving a spot-on accurate shipping charge.

It's virtually impossible today to estimate the shipping costs of an order with a number of items without actually putting them together and sizing a box for them.  We do our best to pack your order in the best container possible without compromising the safety of the products coming to you or without sending it in an oversized box. 

Certain unusually large or heavy products (such as recumbents, wheel sets, car racks, etc) are not calculated automatically in the shipping/handling costs. If this is the case, Power On Cycling will contact you, and make the proper adjustments.

Once we receive your order, we'll put everything in the appropriate container and ensure you know the shipping charges before it goes.

Please note: The shipping charges you initially see when you view your cart are just an estimate. We put the items in the smallest/safest box, weigh it, measure it, and readjust shipping. Apparently, many of the estimates are god awfully high! I'm working to fix that and promise we will give you the best rate we can. -Mark